Frequently asked questions (FAQs) :

When will my order ship?

Orders are usually processed and shipped within 10 days of purchase. When your order ships you can request your tracking number via email at support@thrillingcanvas.com

What are your shipping times?

United states and Canada Shipping Time Estimates :

15-30 Days

Worldwide Shipping Time Estimates :

20-40 days

How do I check the status of my order?

Please visit our order lookup page to track the status and location of your order.

When your order ships you can request your tracking number via email at support@thrillingcanvas.com

Do you deliver products internationally?

Yes.

We ship our products in every major countries of the world.

What methods of payment do you accept?

We accept payment through credit cards (VISA, MASTERCARD, AMERICAN EXPRESS) and Paypal, a well-known, trusted, and secure way to make payments over the Internet.

In which currency are the prices?

All our prices are in US Dollars (USD).

How secure is my personal information?

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What is your return policy?

You may cancel or amend your order within 24 hours of purchase.

We do not offer any returns except for faulty products you received. Our support staff will help you out to provide solution regarding any issue you have.

We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee.

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

You can consult the full return policy here.

How can I get additional help?

You can contact us at support@thrillingcanvas.com